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Sales policy

Data protection policy of the website,


Users can make a purchase on the Valle Salado de Añana on-line store (hereinafter "On-line store") with or without prior registration by registering a "User Account".

Furthermore, in order to use the On-line Store, Users must take the following information into account.

On-line Store purchase process

Step 1. There is a product catalogue with all available items. Users can access the on-line store via the "On-line Store" button or from the "On-line Store" menu.

On accessing the On-line Store, Users will be able to view the various items available on the On-line Store. Users may obtain all the information on a given item by placing the cursor on the name or image of the said item.

Step 2. After choosing an item and, if relevant, the number of items desired, Users must click on the "Add" option on each product. A "Your Purchase" window will automatically appear in the top right-hand corner of the screen where Users may view the list of products selected so far. Users will always have the option of change the number of units, delete an item by reducing the number of units to zero, and even deleting all the items on the order by clicking on the "Empty" button. Users may continue adding items to the order by clicking on the "Add" button on each item.

Users may view the number of items in the order and the accumulated amount of the current order in the "Your Purchase" window at all times.

Step 3. When Users have finished selecting items and wish to purchase them, they may proceed to make the order by clicking on the "Make Your Order" button in the "Your Purchase" window.

Users may then make an order as a guest or register and make the order by accepting the Data Protection Policy.

Step 4. If Users are not registered, they will have to fill-in their billing information, delivery information and method of payment.

Users must take into account that the On-line Store only accepts payments by credit card. In order to proceed to enter their bank details, Users must click on the "Make Your Order" button. This procedure will be performed via a payment gateway with a bank, under a secure environment, and implies that the data provided will be registered in FVS files even if the payment process is not completed.

The transfer of the ownership of the items purchases will take place the moment the order is delivered at the address given by the User on the relevant form.

Step 5. Once the process has been completed, a screen will appear with the information on the order and the User will have the option to print it by clicking on the "Print" button. In any case, Users will receive an electronic mail message confirming the order made.

In the event of any query regarding the purchase process, Users may contact the On-line Store using the following means:

- Telephone: (+34) 945351413 (From Monday to Friday during office hours)

- Fax: (+34) 945351426

- E-mail:

Relevant information regarding the On-line Store

Terms of delivery

The On-line Store endeavours to provide Users and customers with the best possible service. Deliveries can be made to any part of Spain.

Dispatch from the warehouse.

The deadline for dispatching products from the warehouse is 72 hours (if the item is in stock), except if the order is made on a Friday, in which case the order will be dispatched on the following Monday.

Delivery deadline.

Once the carrier company receives the order, it will try to deliver it to the User as soon as possible; however, FVS is unable to confirm the delivery deadline accurately as this will depend on delivery conditions.


The prices of the items that can be purchased at the On-line Store and that are displayed on include Value Added Tax (VAT), except the tickets, which are exempt of this tax.

Shipping costs

A carrier unrelated to FVS will deliver the orders and, therefore, shipping costs will depend on their current rates. Shipping costs will be indicated in the electronic mail message confirming the order and will be borne solely by the User.

If an order exceeds 100 euros (VAT excluded), Users will not have to pay shipping costs.

4.2.4 Returning ItemsIf a mistake is made or any of the items delivered are defective, Users that opt to exchange them will have 7 calendar days from the date they receive the order to notify FVS of this circumstances. In such a case, Users may request the cancellation by calling 945351413.

The items in question must be sent to the address indicated in section 1 of these General Terms.

FVS will only reimburse Users for the costs derived from returning the items when the mistake is attributable to FVS or if a product is defective.

In the case of tickets, unless a mistake is attributable to FVS, the price of the tickets will not be reimbursed; however Users will be given the option to change them for other tickets for a different time and date.

Cancelling an order.

Users may cancel an order, without any additional cost, before it reaches the shipping phase. In such a case, Users may request the cancellation by calling 945351413.

Acceptance of the General and Special Terms

The completion and submission of the purchase order implies the User's full and unreserved acceptance of each and every one of the General Terms and Special Terms.

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